Mittons Leicester, Leicestershire - Carpets

We can uplift and remove from site your old carpet before installing the new carpet.

The Code of Practice approved by the Office of Fair Trading incorporates the highest retail selling standards and gives you absolute reassurance when purchasing a carpet from a Registered Specialist retailer.

The key features of the Code are:

• It applies to all carpet sold by a Registered Specialist (excluding rugs)
• Written terms of business must be given prior to the purchase
• Consumers who cancel an order "on reasonable grounds" should not be penalised
• Verbal estimates of the cost must be supported by a written quotation which will show the total cost

All deposits are protected so in the unlikely event of a business failure, the order will be fulfilled without loss of the deposit

• Free extended 2 year guarantees are provided by Carpet Foundation manufacturers for manufacturing faults and pile reversal
• There is an agreed complaints resolution process and timetable
• A free conciliation service is provided by the Carpet Foundation
• Low cost arbitration is provided
• Registered Specialist retailers are regularly monitored to ensure they do deliver the right service
• There is a non compliance arrangement to deal with those retailers who breach requirements of the Code.